To file a formal complaint to UKUCHUMA FINANCIAL SERVICES (PTY) LTD, please continue to fill out the proper complaint form below and click on the 'Submit Your Complaint' button. For further assistance in completing this form, or any other questions, please contact our customer service representatives at +27870948672. Please note that the Company reserves the right not to accept complaints submitted by any other means or methods (i.e. e-mail, telephone, etc.).

Complete, up-to-date, and correct information is required to UKUCHUMA FINANCIAL SERVICES (PTY) LTD to investigate or assess your complaint. Please note that this complaint form is only indicative and not exhaustive. UKUCHUMA FINANCIAL SERVICES (PTY) LTD may request additional information and/or clarification and/or evidence to support your complaint. In addition, UKUCHUMA FINANCIAL SERVICES (PTY) LTD may ask you to resubmit a new complaint form if it believes that you have incorrectly completed and/or altered your complaint form.

UKUCHUMA FINANCIAL SERVICES (PTY) LTD will attempt to resolve your complaint based upon good faith, fairness and taking action which is compatible with market practices.


Part I. Client Details

Fields marked with an asterisk (*) are mandatory.

Part II. Complaint Details

*Please provide a Summary of your complaint in the space provided below. Please try to justify the disputed amount and/or include details that will facilitate the Company in investigating your complaint.

*When did the issue you are complaining about take place?

Please attach together with this form any supporting evidence to your claim that will facilitate the Company's investigation of your complaint. Supporting evidence may consist of any documentation (screenshots, chats, phone records, etc.) relevant to the complaint.

*I hereby certify and confirm that to the best of my knowledge, the information furnished above is true, accurate, correct and complete.

I acknowledge that UKUCHUMA FINANCIAL SERVICES (PTY) LTD will give proper notification about my complaint within five (5) days from the receipt of my complaint and provide me with a unique reference number. The unique reference number should be used in all your future contact with the Company, the Financial Ombudsman and/or FSCA of South Africa regarding the specific complaint. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within six (6) weeks from today. In case additional information is required, you shall be contacted by one of our officers. Please note that in order to expedite the investigation we require/request your full cooperation. Please refer to the “Complaint Info'' page for further details on the issue. *